General Terms

OriginDrop is an all-in-one dropshipping platform that helps sellers and buyers automate their dropshipping business.

Any use, access or login to the Website constitute as a confirmation that you have read and given your consent to be subject to these terms and conditions (hereinafter, the "Terms") and any other terms and condition stated on this Website. The Terms may change from time to time, and you agree that you are required to review it and act according to the current Terms as they are at any given time. You are required to read these Terms and the Website's privacy policy as available here carefully before using the Website. If you disagree with any of the Terms, please refrain for using the Website or the information or services offered.

You warrant and represent that you are legally eligible to enter these Terms and that you are at least 18 years old or the legally required age at your applicable jurisdiction. If you disagree with any of the above, you are not allowed to use the Website or its services.

These Terms are a legally binding agreement and therefore please read them carefully before accepting and using the services. We further encourage you to review these Terms periodically to stay informed about our practices.

Third-Party Data Sources and Integrations

1. The Services rely on and integrate with third-party suppliers, platforms, and data sources to provide product information, pricing, availability, and order fulfillment.

2. TypeB does not control, monitor, or guarantee the accuracy, completeness, or reliability of any information provided by such third-party sources.

3. All information obtained from third-party sources, including but not limited to product details, pricing, inventory status, and shipping information, may be inaccurate, outdated, or unavailable at any time.

4. You acknowledge and agree that your use of the Services and any reliance on third-party data is entirely at your own risk.

5. TypeB shall not be responsible or liable for any losses, damages, or claims arising from:
   • inaccurate or outdated product information,
   • pricing discrepancies,
   • inventory or availability issues,
   • delays, failures, or errors in third-party services,
   • or any actions taken based on such information.

6. The Services are provided as a facilitation tool only, and TypeB does not act as a seller, supplier, or manufacturer of any products offered through third-party sources.

7. Any transaction, purchase, or engagement with third-party suppliers is solely between you and the applicable third party, and TypeB bears no responsibility in connection with such transactions.

Account Registration

1. To use the Origin Drop Services, you must create a user account (“User Account”).

2. You may register and log in either:
   • by using your email address and password, or
   • by signing in through a third-party provider such as Google.

3. When you sign in using a third-party provider (e.g., Google), you authorize us to access basic account information such as your email address, in accordance with your account settings on that platform.

4. You agree to provide accurate and complete information and to keep such information up to date.

5. You are solely responsible for maintaining the confidentiality and security of your User Account credentials. You must not share your account with others.

6. You are responsible for all activities that occur under your User Account.

7. We reserve the right to suspend or terminate your User Account if:
   • you provide false or misleading information,
   • you misuse the Services,
   • or you violate applicable laws or our terms.

8. You must notify us immediately if you suspect any unauthorized access to your account.

9. We take reasonable measures to protect your account information; however, we are not liable for any unauthorized access resulting from your failure to secure your login credentials.

Minors

1. The Services are not intended for individuals under the age of 18.

2. By creating an account, you represent and warrant that you are at least 18 years old.

3. We do not knowingly collect personal information from individuals under 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.

4. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us so that we can take appropriate action.

Using the Services

1. You acknowledge that any activity performed through your User Account is deemed to be performed by you, and you are solely responsible for such activity.

2. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable right to use the Services for your personal or business use.

3. You agree to use the Services only for their intended purpose and in accordance with applicable laws and regulations.

4. You must not:
   • use the Services for any unlawful purpose,
   • misuse or interfere with the operation of the Services,
   • attempt to gain unauthorized access to any part of the Services,
   • use automated tools (e.g., bots, crawlers) without authorization,
   • copy, distribute, or exploit any content or data from the Services without permission,
   • use the Services to develop or support a competing product or service.

5. You agree not to overload, disrupt, or harm the Services or other users’ experience.

6. We reserve the right to suspend or terminate your access to the Services at our discretion if you violate these Terms or engage in misuse.

7. The Services and any content provided are offered on an “as is” basis, and any use of the Services is at your own risk.

Your Store and Content

1. To use the Services, you may connect your store or e-commerce platform (“Store”) to the Services.

2. You are solely responsible for all content, data, and activities associated with your Store and your User Account.

3. The Services may allow you to import, create, modify, or publish product listings, images, descriptions, and other content (“User Content”).

4. You represent and warrant that:
   • you have all necessary rights to use and publish such content,
   • your content does not infringe any third-party rights (including intellectual property rights),
   • your content is not false, misleading, or unlawful.

5. We do not review or guarantee the accuracy, legality, or quality of any User Content or third-party content.

6. Products available through the Services are provided by third-party suppliers. We do not manufacture, own, or control such products.

7. You acknowledge that:
   • product images and descriptions may differ from actual products,
   • product data may be inaccurate or outdated.

8. You are solely responsible for ensuring that your listings, content, and business practices comply with applicable laws and platform policies.

9. We are not liable for any claims, damages, or issues arising from:
   • your Store,
   • your content,
   • or any third-party products or services.

10. By using the Services, you agree to bear all risks associated with your Store operations and content.

Payment Terms and Refunds

1. Paid Services
   • Use of the Services may require payment, including subscription fees, product purchase payments, transaction fees, and other applicable charges.
   • Payments for product sourcing and order fulfillment are processed through external payment providers (such as PayPal) and are not handled or processed by Shopify.
   • We reserve the right to change pricing at any time, with or without prior notice.

2. Subscription and Recurring Billing
   • Subscription plans are billed on a recurring basis unless otherwise specified.
   • Subscriptions automatically renew unless canceled through your account settings.
   • Subscription fees are separate from any payments made for product purchases or fulfillment.
   • You remain responsible for all charges incurred prior to cancellation.

3. Product Supply and Order Payments
   • Products available through the Services may be supplied either:
     • (i) directly by TypeB (OriginDrop), or
     • (ii) by third-party suppliers.
   • When TypeB acts as the supplier, you are purchasing products directly from TypeB.
   • When products are provided by third-party suppliers, TypeB acts solely as an intermediary platform facilitating the transaction.

4. Order Finality and Responsibility
   • Orders placed through the Services are considered final once payment is completed.
   • For products supplied by TypeB:
     • TypeB will be responsible for fulfillment and handling of order-related issues in accordance with applicable policies.
   • For products supplied by third-party suppliers:
     • All fulfillment, shipping, returns, and refunds are subject to the terms and policies of the relevant supplier.
     • TypeB shall not be liable for such transactions.

5. Refund Policy
   • Subscription Fees
     • Subscription payments are generally non-refundable unless required by law.
   • Products Supplied by TypeB
     • Refunds or cancellations may be granted in limited cases (e.g., defects, stock issues, failure to fulfill).
     • Approved refunds may be subject to:
       • payment processing fees,
       • administrative fees of up to 15%, where permitted by applicable law.
   • Products Supplied by Third Parties
     • Refund eligibility for products supplied by third parties will be determined in accordance with the applicable supplier’s terms and policies and applicable law. Unless otherwise required by law or permitted by the supplier’s policy, TypeB does not independently guarantee a refund.
     • A refund request may be required to be submitted to the applicable supplier. Where available, TypeB may assist in communicating or processing the request solely in its capacity as an intermediary.

6. Credits and Balances

   6.1 General

   • The Services may provide Paid Credit, Event Credit, and Balance. Each is recorded and managed separately and is subject to the conditions set out below.
   • Paid Credit, Event Credit, and Balance may not be transferred, assigned, sold, or exchanged between users.
   • Refunds are subject to identity, payment, remittance, account ownership, and transaction verification. We may request information or documentation reasonably necessary to complete such verification.
   • Nothing in this Section limits any refund, cancellation, withdrawal, or other consumer right that cannot be excluded or restricted under applicable law.

   6.2 Paid Credit

   • “Paid Credit” means credit purchased by a user through a payment method supported by the Services. Paid Credit may be used only for eligible features, fees, or services made available by OriginDrop.
   • Paid Credit may not be transferred, assigned, sold, exchanged, or converted into cash between users.
   • Only unused Paid Credit is eligible for a refund. Paid Credit that has already been deducted, consumed, or applied to the use of a feature or Service is non-refundable.
   • You may request a refund of eligible unused Paid Credit at any time while actively using the Services.
   • Following the cancellation of your subscription plan or termination of your User Account, a refund request for eligible unused Paid Credit must be submitted within three (3) months from the effective date of such cancellation or termination. Requests submitted after this period may be rejected, except where otherwise required by applicable law.
   • The refund amount will be calculated based on the actual amount paid by you that is attributable to the remaining unused Paid Credit, rather than the nominal or displayed amount of the Credit. Any discount, bonus, promotional amount, or other benefit applied at the time of purchase may be reflected in this calculation.
   • Refunds will generally be issued to the original payment method used to purchase the Paid Credit. Where a refund to the original payment method is not reasonably possible, we may require an alternative verified refund method.
   • Actual and non-recoverable fees charged by payment processors or financial institutions in connection with processing the refund may be deducted from the refund amount, to the extent permitted by applicable law.
   • Such processing fees will not be deducted where the refund results from a duplicate payment, failure to issue the purchased Paid Credit, discontinuation of the relevant Service by OriginDrop, or any other circumstance in which applicable law requires a full refund.
   • Paid Credit is recorded and administered separately from Event Credit. The granting, expiration, or recovery of Event Credit does not increase or decrease the amount actually paid for Paid Credit.

   6.3 Event Credit

   • “Event Credit” means promotional, reward, bonus, complimentary, or other credit provided without a separate payment by the user.
   • Event Credit may not be transferred, assigned, sold, or exchanged between users.
   • Event Credit has no cash value and may not be refunded, withdrawn, exchanged, or converted into cash or Balance.
   • Any remaining Event Credit will expire automatically upon termination of the User Account.
   • We may cancel, recover, or deduct Event Credit that was issued or obtained through fraud, abuse, error, misuse, violation of these Terms, or any other improper method.
   • Where an expiration date or validity period was disclosed when Event Credit was issued, any unused Event Credit may expire at the end of that period.
   • When both Event Credit and Paid Credit may be used for the same eligible feature or Service, Event Credit will be deducted before Paid Credit, unless otherwise expressly stated at the time of use.

   6.4 Balance

   • “Balance” means funds received and recorded in your OriginDrop account for use in connection with product sourcing, supplier payments, shipping, fulfillment, or other eligible transactions offered through the Services.
   • Balance may not be transferred, assigned, or sold between users.
   • Only Balance that remains available, unused, and not subject to any restriction or pending transaction is eligible for a refund.
   • Any amount reserved or held for an order that is pending, processing, or otherwise in progress is not eligible for a refund while the reservation or hold remains in effect. If the reservation is subsequently released without payment or commitment to a third party, the released amount may become eligible for a refund.
   • Any Balance that has already been paid, transferred, or irrevocably committed to a supplier, shipping provider, payment provider, fulfillment partner, or other third party is non-refundable, except where otherwise required by applicable law or the applicable third party returns the amount to OriginDrop.
   • You may request a refund of eligible Balance at any time while actively using the Services.
   • Following the cancellation of your subscription plan or termination of your User Account, a refund request for eligible Balance must be submitted within three (3) months from the effective date of such cancellation or termination. Requests submitted after this period may be rejected, except where otherwise required by applicable law.
   • A Balance refund will generally be made to the original remitter or to a verified bank or payment account held in the same legal name as the original remitter. For a business remitter, the refund account may be required to be held in the same registered business name.
   • We may refuse to send a refund to an unrelated third party or to an account for which ownership cannot be reasonably verified.
   • Actual fees charged in connection with the refund by Wise, the receiving or sending bank, an intermediary or correspondent bank, a payment provider, or another financial institution may be deducted from the refund amount, to the extent permitted by applicable law.
   • We may temporarily withhold or delay a Balance refund where the relevant funds or transaction are subject to a transfer cancellation, reversal, chargeback, payment dispute, fraud review, sanctions screening, identity verification, account ownership verification, or another pending investigation.
   • Where you owe any overdue amount to OriginDrop or your account has a negative Balance, we may deduct or set off that amount against any Balance otherwise refundable to you, to the extent permitted by applicable law.
   • A refund of Balance does not cancel an order or payment already submitted to or accepted by a supplier or shipping provider. Order cancellation and order-related refunds remain subject to the applicable order and supplier policies.

7. Taxes and Fees
   • Prices may not include applicable taxes such as sales tax, VAT, customs duties, or import fees.
   • You are solely responsible for all such taxes and charges.
   • We may collect or withhold taxes where required by law.

8. Payment Methods
   • You must use a valid payment method that you are authorized to use.
   • We may change or restrict available payment methods at our discretion.

9. Chargebacks and Disputes
   • You agree not to initiate chargebacks without first contacting us, unless contacting us beforehand is not required under applicable law or the applicable payment provider’s rules.
   • Improper chargebacks may result in account suspension or termination.
   • We reserve the right to recover any resulting losses, fees, or negative Balance, to the extent permitted by applicable law.
   • Any amount subject to a pending chargeback, reversal, or payment dispute may be temporarily restricted and excluded from the refundable Balance until the matter is resolved.

10. Fraud and Transaction Monitoring
    • We reserve the right to refuse or cancel any transaction suspected of fraud or illegal activity.
    • We may also suspend the use, withdrawal, or refund of Paid Credit or Balance while a reasonably necessary fraud, payment, or account verification review is pending.

11. Invoices
    • Invoices may be provided within the Services.
    • You are responsible for retaining your own billing records.

Modifications to the Services

1. We reserve the right to modify, update, suspend, or discontinue the Services, in whole or in part, at any time, with or without notice.

2. We may also change or remove features, content, or functionalities of the Services at our discretion.

3. We do not guarantee that the Services will be available at all times or without interruption.

4. To the extent permitted by law, we shall not be liable for any modification, suspension, discontinuation, or unavailability of the Services.

5. We are not responsible for any loss of data, delays, or failures caused by system outages, maintenance, third-party service providers, or external network issues.

Termination of User Account

1. We may suspend or terminate your User Account, or your access to the Services, at any time, with or without notice, if we determine that you have violated these Terms or misused the Services.

2. We reserve the right to remove or delete any content or data associated with your User Account upon such termination.

3. To the extent permitted by law, we shall not be liable for any termination of your account or access to the Services, or for the removal of your content or data.

4. You may stop using the Services and terminate your account at any time.

5. Any outstanding fees or payment obligations incurred prior to termination shall remain your responsibility.

6. Upon termination of your User Account
   • any remaining Event Credit will expire and will not be refundable or convertible into cash;
   • eligible unused Paid Credit may be refunded if a refund request is submitted within three (3) months after termination, in accordance with Section 6.2 of the Payment Terms and Refunds;
   • eligible available and unused Balance may be refunded if a refund request is submitted within three (3) months after termination, in accordance with Section 6.4 of the Payment Terms and Refunds; and
   • Paid Credit or Balance that has already been used, deducted, reserved, paid, transferred, or irrevocably committed will remain non-refundable, except where otherwise required by applicable law.

7. Termination does not affect any payment obligation, debt, negative Balance, chargeback liability, indemnification obligation, or other right or obligation that arose before termination.

Privacy and Data Protection

1. We respect your privacy and are committed to protecting your personal information.

2. Any personal information collected, stored, or processed through your use of the Services will be handled in accordance with our Privacy Policy.

3. By using the Services, you acknowledge and agree to the terms of our Privacy Policy, as updated from time to time.

Intellectual Property Rights

1. All rights, title, and interest in and to the Services, including all software, designs, trademarks, logos, and content (excluding third-party content), are owned by TypeB or its licensors.

2. The Services are protected by applicable intellectual property laws, including copyright, trademark, and other proprietary rights.

3. You are not granted any ownership rights in the Services and may not use, copy, reproduce, modify, distribute, or create derivative works from the Services without our prior written permission.

4. The name "Origin Drop" and related logos are trademarks of TypeB and may not be used without prior written consent.

User Content and Protected Content

1. You retain ownership of any content you upload, submit, or create through the Services (“User Content”).

2. By using the Services, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display your User Content for the purpose of operating and improving the Services.

3. You represent and warrant that you have all necessary rights to your User Content and that it does not violate any third-party rights.

4. We do not claim ownership over third-party content and such content remains the property of its respective owners.

5. Any feedback, suggestions, or ideas you provide regarding the Services may be used by us without restriction or obligation to you.

Data Retention, Backup, and Deletion

1. Service Data
   • In connection with your use of the Services, OriginDrop may store and process product data, product listings, images hosted by OriginDrop, settings, User Content, and other data generated or stored through your use of the Services (collectively, “Service Data”).
   • Personal information is not governed by this Section and will be retained, processed, and deleted in accordance with our Privacy Policy and applicable law.

2. Deletion of Inactive Service Data
   • If, for a period of six (6) consecutive months, you have:
     • not used any paid OriginDrop subscription plan; and
     • not made any payment through OriginDrop for product sourcing, order fulfillment, or other order-related purchases,

     we may consider your account inactive for purposes of Service Data retention and may delete some or all Service Data associated with your account.

   • Such Service Data may include, without limitation:
     • collected or imported product data;
     • product listings and related settings;
     • User Content stored through the Services;
     • images or other files hosted by OriginDrop; and
     • other data generated or stored through your use of the Services.
   • The six-month inactivity period will restart if you begin using a paid OriginDrop subscription plan or complete an applicable order-related payment through OriginDrop.

3. Your Responsibility to Back Up Data
   • You are responsible for maintaining copies or backups of any Service Data that you wish to retain.
   • During the period in which your data remains accessible through the Services, you may save or back up individual content using available functionality or ordinary methods supported by your browser, device, Store, or other applicable platform.
   • Unless otherwise expressly provided as part of the Services, OriginDrop is not required to provide a bulk export, bulk download, or archival service for Service Data.
   • OriginDrop is not responsible for maintaining backups on your behalf.

4. Account Termination and Voluntary Account Deletion
   • If you voluntarily terminate or delete your User Account, we may delete the Service Data associated with that account, except for information that we are required or permitted to retain under applicable law, our Privacy Policy, these Terms, or for legitimate purposes such as payment disputes, fraud prevention, or legal claims.
   • Personal information associated with a terminated account will be handled in accordance with our Privacy Policy and applicable law.

5. Irreversible Deletion
   • Service Data deleted pursuant to this Section may be permanently removed and may not be recoverable after deletion is completed.
   • OriginDrop is not required to restore, recreate, or recover deleted Service Data.
   • Unless notice is required by applicable law or otherwise expressly stated by OriginDrop, we may perform deletion under this Section without providing a separate notice after deletion has been completed.

6. Technical and Storage Limitations
   • To protect the stability, security, and availability of the Services and to prevent excessive or unreasonable use of storage or system resources, we may impose reasonable technical, storage, retention, or usage limitations.
   • Such limitations may include restrictions on the quantity, size, duration, or method of storing or accessing Service Data.

7. Limitation of Liability for Deleted Data
   • To the fullest extent permitted by applicable law, OriginDrop will not be liable for loss or damage resulting from the deletion or unavailability of Service Data in accordance with this Section, except to the extent caused by OriginDrop's willful misconduct or gross negligence.
   • Nothing in this Section excludes or limits any liability that cannot be excluded or limited under applicable law.

Compliance with Laws

1. You agree to use the Services in compliance with all applicable laws and regulations.

2. You must not use the Services for any unlawful, harmful, or abusive activities.

3. This includes, but is not limited to:
   • selling or promoting illegal products,
   • violating intellectual property rights,
   • engaging in fraudulent or misleading activities,
   • or harming other users or third parties.

4. We reserve the right to take appropriate action, including reporting to authorities, if we detect unlawful use of the Services.

Indemnification and Limitation of Liability

1. You agree to indemnify and hold harmless TypeB from any claims, damages, losses, or expenses (including legal fees) arising from:
   • your use of the Services,
   • your violation of these Terms,
   • your Store, content, or business activities,
   • or your interaction with third-party suppliers.

2. The Services are provided on an “as is” and “as available” basis, without any warranties of any kind.

3. To the fullest extent permitted by law, TypeB shall not be liable for any:
   • indirect or consequential damages,
   • loss of profits or revenue,
   • data loss,
   • business interruption,
   • or damages arising from third-party services or inaccurate information.

4. Your use of the Services is entirely at your own risk.

Governing Law and Dispute Resolution

1. These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction determined by TypeB.

2. Any disputes arising out of or relating to these Terms or the Services shall be resolved through good faith negotiation.

3. If a dispute cannot be resolved, it shall be submitted to a competent court in the applicable jurisdiction.